NICSA Industry News Digest | June 2014

NICSA Industry News Digest | June 2014

Here’s our recap of the stories that mattered to operations professionals in the investment industry last month.

Test your knowledge | NICSA Transfer Agent Compliance Guide

Test your knowledge | NICSA Transfer Agent Compliance Guide

Test your transfer agent compliance knowledge. How familiar are you with the regulations governing transfer agent operations? Take this short quiz to find out!

NICSA Spotlight | Transfer Agent Committee

NICSA Spotlight | Transfer Agent Committee

The NICSA Committee Spotlight for this quarter focuses on a committee that has a LOT going on in 2013! NICSA Committee SpotlightWe recently spoke with NICSA Transfer Agent Committee Co-Chairs Jeff Moeller, Ultimus Fund Solutions and Michael McVoy, U.S. Bancorp Fund Services to get the full story!

What’s new in the NICSA Transfer Agent Compliance Guide | Regulation S-ID, hyperlinks and more!

What’s new in the NICSA Transfer Agent Compliance Guide | Regulation S-ID, hyperlinks and more!
NICSA is pleased to announce the following enhancements to the Transfer Agent Compliance Guide, which are available immediately to subscribers to the online Guide. Learn more about the latest updates...

Coping with the recent regulations | Tips and checklists

Coping with the recent regulations | Tips and checklists
Hot topics abound on the regulatory side, including proposed rule changes and enforcement actions. How can fund companies prepare? Speaking at the NICSA Annual Conference in February about “Regulatory Hot Topics,” panelists from Cipperman & Associates, Reed Smith, and Fidelity Investments shared the following thoughts and tips: Proposed MMF reforms are solutions in search of a problem: If you drive up costs and reduce yields, the money can and will go elsewhere.

Omnibus from a broker-dealer perspective |
Continue the conversation at the NICSA Annual Conference

Omnibus from a broker-dealer perspective |<br>Continue the conversation at the NICSA Annual Conference
Q: How would broker-dealers describe the current challenges related to omnibus accounts? A: Pretty much the same way fund management companies would. When it comes to working with omnibus accounts, fund managers and broker-dealers are both focused on the same issues, as attendees at NICSA’s General Membership Meeting learned last month.

Q: How can investment managers cut middle and back office costs by 25%?

Q: How can investment managers cut middle and back office costs by 25%?
A: By streamlining processes – eliminating redundancies and increasing coordination –according to panelists from Beacon Consulting, Citi Fund Services and Milestone Group, speaking on a NICSA webinar last week.

Customer service in a hyper-connected world: Google vs. Zappos

Customer service in a hyper-connected world: Google vs. Zappos
Two icons of the Internet age — Google and Zappos — with two very different approaches to interacting with customers: self-service vs. super-service. Representatives of the two companies contrasted their philosophies at a recent conference in Washington, DC sponsored by audit and advisory firm PwC.

Adventures in plumbing

Adventures in plumbing
When we think about planning for business continuity, we tend to think first about natural disasters such as hurricanes or earthquakes — but the problems that cause an office to close are equally likely to be man-made.

eTransfer Agent Compliance Guide | Available now!

eTransfer Agent Compliance Guide | Available now!
New for 2011, NICSA’s Transfer Agent Compliance Guide has gone virtual.  Reasonably priced site licensing is available to firms, enabling an individual or an entire compliance department to access the NICSA Transfer Agent Compliance Guide right from the NICSA website.

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