Breakout Session Recap | Big Data–Get a competitive edge

Breakout Session Recap | Big Data–Get a competitive edge
This NICSA News Guest Blog feature was written by Chuck Gallant, Managing Director, BNY Mellon. This post is a recap from the BNY Mellon sponsored breakout session: "Big Data-Get a Competitive Edge" at the 2015 NICSA Strategic Leadership Forum.

NICSA Spotlight | Volunteer of the Quarter: Kari Murphy

NICSA Spotlight | Volunteer of the Quarter: Kari Murphy

Every association has a few of them… that person who can get everyone excited about a project; For NICSA, one of those key volunteers is the subject of this quarter’s Volunteer Spotlight – Kari Murphy, Managing Director, HengTian Services.

Measuring a strategic asset: The customer experience

Measuring a strategic asset: The customer experience

If you’re not measuring the customer experience, you’re operating your business in the dark. That’s according to a panel of customer service experts who presented at this fall’s GMM. The experts advocated for collecting real numbers via customer satisfaction surveys and sharing the results across the organization.

I can outsource THAT?!?

I can outsource THAT?!?
These days, outsourcing isn’t optional – it’s essential. Businesses of all sizes use third-party services to tap into specialized expertise, to lower costs and to expand their reach.

Member’s corner | Where are you on the data governance evolution scale?

Member’s corner | Where are you on the data governance evolution scale?

This NICSA News Member's Corner feature, Ronan Brennan, Chief Technology Office, MoneyMate, highlights the various stages of data governance shining light on the unique role each step takes to form a cohesive pro-active plan.

Internet privacy: 6 ways to ensure your organization is protected

Internet privacy: 6 ways to ensure your organization is protected

With the introduction of new online tools, software and data storage, the Internet has become the "go to" medium for many of today's businesses.

In June, NICSA held its Midwest Regional Meeting in Chicago where keynote presenter Stacey C. Bolton, Senior Vice President, Chief Privacy Officer, The Northern Trust Corporation discussed the topic of managing data privacy and client confidentiality and how your organization can stay protected throughout the online community.

Member’s Corner | IT and BPO Outsourcing Outlook for 2013: An Offshore Perspective

Member’s Corner | IT and BPO Outsourcing Outlook for 2013: An Offshore Perspective
This blog post was written by guest author, Ed Marcarelli, President, Hydrakos Consulting LLC and is this week’s NICSA Member Feature. Some numbers get your attention.  When shares of the IT and Business Process Outsourcing (BPO) giant, Infosys fell by 21% on a single day in April, it could have seemed an ominous sign for the firm and the outsourcing industry generally. 

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