Adventures in plumbing

Adventures in plumbing
When we think about planning for business continuity, we tend to think first about natural disasters such as hurricanes or earthquakes — but the problems that cause an office to close are equally likely to be man-made.

Becoming the contact center of the future

Becoming the contact center of the future
By Theresa Hamacher, CFA and President of NICSA Question: How will investors and advisers communicate with mutual fund companies in the future? Answer: Any way they want to. That’s according to the panel of experts speaking today on NICSA’s webinar on “The Contact Center of the Future”.

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